• If within one year from the date of purchase, any faults caused by quality problem of the product itself under normal operation and without overhaul, you can enjoy maintenance services for free.
• The warranty period for accessories (batteries, power units, cables, etc.), for peripherals and other accessories is 6 months.
• The warranty period starts from the date of handover of goods to the consumer. If the day of goods handover cannot be determined, the warranty terms start from the date of production of these goods.
• The warranty repair of products is performed for free within all the warranty period in authorized service centers. This include all shipping fees from Malaysia to Hong Kong (China) and from Hong Kong (China) back to Malaysia.
• Above warranty or maintenance are limited to the fault of electrical components, including the hardware mainboard and display, not including housing, brochures, package, headphones and other consumables and accessories.

Beyond the scope of warranty

The warranty will automatically expire under the following circumstances, but customers can still enjoy fee-based maintenance services:

• Faulty device without ONYX BOOX brand.
• Faulty device caused by dismantling and repairing without permission from Onyx.
• Faulty devices with altered or lost serial number.
• The fault or damage caused by man-made or abnormal operation (subject to the undesignated environment with too wet or too dry air, unstable voltage or current…etc.)
• For all damages from outside force including liquid, crack, improper plugging and insect pest…etc.
• Natural consumption, including aging of housing, external ports and accessories.
• Damage caused by force majeure (fires, floods, earthquakes and other natural disasters).
• The faults caused by software operation outside the scope of onyx SDK permission.
• The failure products do not belong to Onyx.

Precautions for Repair

• Users need to provide proof of purchase (invoice or receipt) from BOOX Malaysia or our authorized reseller in Malaysia and warranty card consistent with the original barcode to obtain warranty or maintenance service.
• Due to the special properties of the product screen, for non-screen maintenance equipment, please ensure that the screen is intact and reinforce the packing before sending to us. Please protect the screen well and avoid damage in transportation. We do not provide a screen-damaged product with free maintenance.
• Please only send the device and the materials required above to us. Do not send the headphones, adapters and other accessories. If the accessories are lost, we are not responsible for damages.
• Please back up data before sending your device to repair. Onyx is not liable for the loss of your data during the maintenance process.
• As the written information, Onyx shall NOT be responsible for any mechanical failure or a result of direct and indirect losses (such as loss of business information ..etc.) caused by software problem.

Here are the following steps to get a warranty repair:

1. You may contact BOOX Malaysia directly at Admin@BOOXMalaysia.com or +6012465 2232.
2. Please send your unit along with the original box to BOOX Malaysia Shop @ Shah Alam. Quantum Gadgets Sdn Bhd (1105767-K), Address: Worq Subang, Unit 2-1, Level 2, The Podium, Tower 3, UOA Business Park, No 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor, Malaysia.
3. Upon successfully making warranty claim from Onyx BOOX manufacturer in China, repaired / replacement unit will be shipped back to your door step in Malaysia within 10 working days for free. This time does not include waiting for your faulty BOOX Android eReader to be shipped back to BOOX Malaysia and then to Onyx BOOX manufacturer in China.

Goods purchased are not refundable/not returnable/not cancellable.

BOOX Malaysia reserves the right of interpretation of this warranty.