Warranty

Warranty

The warranty period for BOOX eReaders is 1 year from your date of purchase in Malaysia, as stipulated in BOOX’s warranty policy.

  • The warranty period for accessories (batteries, power units, cables, etc.), for peripherals and other accessories is 6 months.
  • The warranty period starts from the date of handover of goods to the consumer. If the day of goods handover cannot be determined, the warranty terms start from the date of production of these goods.
  • The warranty repair of products is performed for free within all the warranty period in authorized service centers.
  • Above warranty or maintenance are limited to the fault of electrical components, including the hardware mainboard and display, not including housing, brochures, package, headphones and other consumables and accessories.

Addresses of Authorized Service Centers

Here are the following steps to get a warranty repair:

  1. You may contact BOOX Malaysia directly at [email protected] or +6012465 2232.
  2. Please send your unit along with the original box to BOOX Malaysia Shop @ Shah Alam. C/0 Khind, No.2, Jalan Astaka U8/82, Bukit Jelutong, 40150 Shah Alam, Selangor.
  3. Upon warranty claim, replacement unit will be shipped back to your door step in Malaysia within 10 working days for free. You will enjoy one (1) Year BOOX Standard Warranty for your replacement unit.

Goods purchased are not refundable/not returnable/not cancellable.

BOOX Malaysia reserves the right of interpretation of this warranty.